Skip Policy (Customer-Requested Skips)

• Must be requested at least 24 hours before your scheduled visit.

• Skipped weeks are non-refundable. Subscription pricing is based on consistent service — when a week is skipped, waste accumulates, and the following visit requires additional time and effort to restore your yard. Either way, that work still gets done.

• If you skip more than 2 consecutive weeks, a catch-up fee ($20–$50) may apply depending on buildup.

Vacation Holds

If you leave for vacation:

• You may pause service at no cost

• You must notify us before you leave

• If waste is excessive upon return, a post-vacation cleanup fee may apply

Cancel Policy

• Cancel anytime. Cancel before your next billing date to avoid the next month’s charge

Weather Policy

• We work in rain, heat, cold, and wind.

• Services may be delayed or rescheduled only for:

  • Lightning

  • Heavy snow/ice

  • Severe storms

  • Unsafe driving conditions

• If snow covers the yard, we will service:

  • What we can access

  • As much as is visible

  • Remaining waste will be removed at next visit

• If weather prevents service entirely:

  • We will return within 48 hours

  • Or complete the job on your next scheduled day

  • You are never charged for days we skip due to severe weather