Skip Policy (Customer-Requested Skips)

• Must be requested 24 hours before your scheduled visit.

• Skips requested after arrival → full charge still applies.

• If you skip more than 2 weeks, a catch-up fee ($20–$50) may apply.

• Weekly clients skipping → yard may require a one-time cleanup surcharge depending on buildup.

Vacation Holds

If you leave for vacation:

• You may pause service at no cost

• You must notify us before you leave

• If waste is excessive upon return, a post-vacation cleanup fee may apply

Cancel Policy

• Cancel anytime before the next month’s billing

• You will not be charged beyond your final scheduled visit

• If your yard requires a final heavy cleanup, it may be billed at the one-time cleanup rate

Weather Policy

• We work in rain, heat, cold, and wind.

• Services may be delayed or rescheduled only for:

  • Lightning

  • Heavy snow/ice

  • Severe storms

  • Unsafe driving conditions

• If snow covers the yard, we will service:

  • What we can access

  • As much as is visible

  • Remaining waste will be removed at next visit

  • A winter accumulation fee may apply

• If weather prevents service entirely:

  • We will return within 48 hours

  • Or complete the job on your next scheduled day

  • You are never charged for days we skip due to severe weather